Answers & Questions:
Q: What is real 4K video?
A: It means that a camera shoots videos with a native resolution of 3840 x 2160 pixels and a native frame rate of not less than 23.976 frames per second. These are the formal definitions of the Consumer Technology Association and the International Telecommunications Union. The SJCAM SJ7 Star & SJCAM SJ8 meets these definitions.
Q: How do we check the anti-counterfeit code?
A: Our action cameras are original from SJCAM company. We can find an anti-counterfeit code on the side of the package after you scratch the unfolding bar. Please fill the code in the blanket of the website //sjcam.com/security-check to confirm the authenticity.
Q: How do we prevent the cameras from getting hot after using a few hours?
A: When you use the camera, the device discharges very quickly and causes heat,especially video recording in 4K. Generally speaking, 30℃-50℃ is normal and safe after using a few hours. In order to protect the device for a longer life,we suggest stopping using a few minutes,then use it again.
Q: Can our remote watch work normally underwater?
A: Yes! Our remote watch supports appr. 3 meters waterproof to work normally. When you use the remote over 3 meters underwater, it won't work, even get damaged.
Q: What kind of SD cards do SJCAM cameras support?
A: Class 10 or above 64Gb~128Gb Micro SD/TF, the format should be FAT32. The following cards are compatible with SJCAM action cameras(Samsung memory card is not suitable for 4K shooting.)
SJCAM SJ8 Plus, SJCAM SJ8 Air & SJCAM SJ8 Pro available in this link. In order to meet different demand, we prepare many action camera accessory kit for you, such as remote watch,monopod, charger, extra batteries,headstrap, chest strap and more. SJCAM action cameras applies to extreme sports, beginner, for home, professional, car dvr, bicycle, semi-professional, outdoor sport activities, diving, skiing, climbing, swimming and others.